Inside Sales & Contracts Coordinator

About the Role

Entry-level position responsible for delivering great intentional customer experiences. This role ensures orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by proactively engaging with customers, working closely with the sales team, and collaborating with operations teams. It also handles a range of customer queries, ensuring satisfaction by addressing issues proactively and collaborating across departments.

Responsibilities

• Provide exceptional levels of customer service and ensure high customer satisfaction.
• Maintain the integrity of data input and records as required.
• Maximize opportunities for new business with existing customers through value selling and cross-selling.
• Respond professionally and accurately to all customer queries within agreed timescales.
• Use existing procedures and policies to solve routine or standard problems.
• Manage customer orders within the company’s Material Requirements Planning (MRP) system, including processing changes and addressing inquiries.
• Submit recurring status reports as required by customers.
• Manage order documentation to ensure approvals support Rotork’s delivery commitments.
• Liaise and negotiate with customers, internal departments, and factories regarding order fulfillment or special requirements.
• Work with the Quality department to resolve and investigate customer complaints, managing expectations through to resolution.
• Clarify delivery dates and address production or delivery delays, ensuring issues are resolved and communicated to customers.

Requirements

• 2+ years of experience in a relevant or similar role.
• Strong customer service experience.

Qualifications

• Desirable: Degree, qualification, or equivalent experience.
• Experience in the flow control industry or a similar field.
• Experience using Enterprise Resource Planning (ERP) systems.

Skills

• Essential:
  • Role model for Rotork DNA behaviors in all aspects.
  • Strong leadership qualities and a customer-focused attitude.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Able to multitask and manage shifting priorities effectively.
  • Works independently and collaboratively as part of a team.
  • Builds strong relationships with customers and internal departments to ensure satisfaction.
  • Strong attention to detail and ability to work under pressure.
  • Proactive approach to challenges with a focus on solutions.
  • Able to manage and lead change in a dynamic environment.
  • Demonstrates commercial awareness and understands the impact of decisions on business performance.
• Desirable:
  • Technical proficiency in IT programs such as ERP systems (MTMS, Global Shop), CE, D365, SharePoint, and Microsoft Office (Outlook, Word, Excel).
  • Up-to-date knowledge of market trends and emerging technologies to respond to changing customer needs.

About the Company

Rotork is the market-leading global flow control and instrumentation company, helping customers manage the flow of liquids, gases, and powders across industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, we’ve been relied upon to create solutions that keep everything moving—from oil and gas to water, shipping, pharmaceuticals, and food. Today, we’re respected for our people, performance, and products, driven by a commitment to engineering excellence. Rotork is undergoing an exciting period of change and growth, making it a great time to join and shape the future of the business.