Inside Sales Consultant

About the role

As an Inside Sales Consultant at Cengage, you will drive revenue growth through proactive customer engagement, consultative selling, and account management. This role involves managing a defined territory or customer segment, identifying new business opportunities, growing existing relationships, and ensuring customer happiness throughout the full sales lifecycle. The ideal candidate is a self-motivated, tech-savvy individual with a strong background in solution-based sales and a passion for delivering value to customers.

Responsibilities

• Develop and implement strategic sales plans to meet or exceed revenue targets across assigned accounts or territories.
• Identify, qualify, and convert new business opportunities through proactive outreach and consultative engagement.
• Manage and grow existing customer relationships, ensuring high levels of happiness, retention, and expansion.
• Conduct virtual and in-person sales presentations, product demonstrations, and solution consultations.
• Collaborate with cross-functional teams including marketing, customer success, implementation, and product specialists to support customer needs and drive adoption.
• Maintain accurate and up-to-date records in CRM systems, including customer interactions, pipeline status, and forecasting.
• Analyze customer data and market trends to inform sales strategies and identify upsell or cross-sell opportunities.
• Participate in conferences and virtual events to promote products and build relationships.
• Provide post-sale support and coordinate with internal teams to ensure smooth onboarding and implementation.
• Stay current on product offerings, industry trends, and competitive landscape.

Requirements

• 3+ years of successful experience in sales, account management, or customer-facing roles.
• Proven ability to meet or exceed sales targets using consultative and solution-based selling techniques.
• Strong verbal and written communication skills with the ability to influence and build rapport with diverse collaborators.
• Excellent organizational and time management skills; ability to prioritize effectively in a fast-paced environment.
• Proficiency with CRM platforms (e.g., Salesforce) and digital communication tools.
• Comfortable with data analysis and using insights to drive sales decisions.
• Self-starter with a high degree of initiative, adaptability, and resilience.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in business, marketing, and education.
• Experience in education, publishing, ed tech, or digital learning environments.
• Knowledge of specific market segments such as K–12, higher education, libraries, or career and technical education (CTE).

Skills

• Customer-centric approach with a focus on delivering value and building long-term relationships.
• Critical thinking and problem-solving skills.
• High energy, competitive spirit, and a drive to succeed.
• Collaborative great teammate with the ability to work independently.
• Technologically proficient and eager to learn new tools and platforms.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching, and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Pay

The full base pay range for this position is $19.00 - $25.00 USD per hour. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. In this position, you will be eligible to participate in the company’s variable Sales incentive compensation program with an annual target of $45,000 USD. Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.