Inside Sales Concierge

Key Responsibilities

• Respond to every inbound inquiry, whether by phone, email, or web, with urgency and warmth
• Listen carefully to understand the full context of each request, because the details matter
• Prepare accurate, polished quotes and follow through with the energy of someone who genuinely wants to earn the business
• Manage the quote pipeline through the CRM so that no inquiry is left waiting and no opportunity is overlooked
• Treat every caller as if they are the most important client we have, because in that moment, they are
• Build genuine rapport with new and returning clients; remember names, preferences, and the little things that make people feel valued
• Identify opportunities to enhance the experience, whether through vehicle upgrades, added amenities, or anticipating needs before the client even thinks to ask
• Cook up and coordinate closely with dispatch and operations so that what you promise in the quote is exactly what the client receives on the day of service

Qualifications

• 3+ years of inside sales, customer service, or hospitality experience, preferably in a premium or luxury service environment
• Exceptional verbal and written communication skills; you represent a white-glove brand
• Strong organizational skills with the ability to manage multiple active quotes and follow-ups simultaneously
• Proficiency with CRM platforms and standard business software (email, spreadsheets, booking tools)
• Self-motivated with a competitive, goal-oriented mindset and a genuine enjoyment of closing business

Preferred Experience

• In ground transportation, travel, events, or hospitality industries
• Familiarity with luxury brand standards and the expectations of corporate and high-net-worth clients
• Experience working with HubSpot, Salesforce, or similar CRM platforms