Inside Sales

About the role

The Inside Sales Associate is responsible for developing new leads and revisiting lost customer relationships, communicating with customers, understanding their needs, and ensuring a smooth sales process. The role involves proactive sales initiatives, outbound calls, and efficient order processing, while maintaining excellent customer service and ethical conduct.

Responsibilities

• Identify and qualify new business leads and opportunities.
• Foster good relationships with both internal and external customers to maximize sales opportunities.
• Support outside sales team in managing customer accounts and order processing.
• Prepare product demonstrations, presentations, and proposals to potential clients.
• Track and report sales performance using sales CRM.
• Drive sales growth with proactive outbound calls, managing at least 15 customers daily using CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain meticulous records of sales interactions, quotes, and transactions.
• Foster continuous improvement by staying informed about product innovations, market trends, and competitor activities.
• Drive adoption of digital resources to improve efficiency and sales effectiveness.

Requirements

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel), relationship management software, and Internet navigation.
• Ability to effectively communicate in both verbal and written form; bilingual in English and Spanish preferred but not required.
• Excellent customer service skills with focus on customer satisfaction and relationship-building.
• Detail-oriented with strong organizational and time management capabilities.
• Proven experience in an inside sales role or similar.
• Experience in B2B sales.
• Knowledge of the company's products or industry.
• Representing the organization at trade shows and industry events.
• Expertise in advanced functions of Microsoft Office Suite.

Qualifications

• High school diploma is required or Bachelor’s degree in marketing, Business Administration, or relevant field is preferred.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Relationship management software proficiency.
• Customer service skills.
• Organizational and time management capabilities.
• Bilingual in English and Spanish preferred but not required.
• Knowledge of the company's products or industry.
• Expertise in advanced functions of Microsoft Office Suite.

Benefits

• Competitive weekly/bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical/dental/vision benefits.
• Flexible spending accounts.
• Company-paid life and short-term disability.
• Optional long-term disability.
• Additional life insurance.
• Mental, physical, and emotional well-being programs for employees and families.
• Wellness program and safety program with bonuses for drivers.
• Employee referral bonus program.