Inside Sales

Where safety and people are core values. We care about our people and it shows!

Pay

$22 to $30 per hour, dependent on experience, with quarterly performance bonus; paid weekly.

Schedule

Monday – Friday (Morning Shift), 40 hours (overtime eligible with business need). Branch hours: 6am to 5pm.

Location

5425 E. Washington St., Phoenix, AZ 85034

Benefits

• $200 annual work boot allowance
• Rent any of our equipment for free
• Free prescription safety glasses
• “My Holiday” benefit: celebrate a holiday that’s special to you without using PTO
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation
• Robust overall benefits package
• Baby Bonding leave
• Discounts on movie tickets, cell phone bills, and more

About the Role

The Inside Sales position focuses on increasing revenue through acquiring new accounts, suggestive selling techniques, and fostering professional relationships. You’ll coordinate and deliver services to customers, including processing orders, handling inquiries, and troubleshooting equipment issues. This role acts as a virtual link between customers, sales, dispatch, and management to ensure quality solutions and service.

Approximately 80% of the role is office-based, with 20% spent in the yard, and includes cross-training with dispatch.

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including outside sales, vendors, and administrative personnel
• Perform routine rental transactions: create reservations, schedule pickups, generate quotes, and process returned driver orders
• Assist walk-in customers, vendors, and potential job applicants in an upbeat and professional manner
• Help customers select the appropriate equipment for their job to ensure satisfaction and safety
• Communicate via two-way radio with the yard and shop to assist with loading/unloading equipment and order needs
• Review the credit card rental file daily to ensure accurate billing
• Enter lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly for items to sell, closed contracts, and credit card rental accuracy
• Communicate leads to field sales personnel for follow-up
• May assist with loading/unloading and delivering equipment for customers
• May be scheduled for extended hours or on-call/standby rotation
• Perform other duties as assigned

Requirements

• Minimum of 2 years of customer service experience
• Minimum of 2 years of inside sales (direct customer contact) experience preferred
• Sales ability to identify customer needs through suggestive selling or upselling, and strong relationship-building skills
• Comfortable working both independently and as part of a team
• Technologically capable: knowledge of Microsoft Suite, Computer Aided Dispatch (CAD), and AS 400 highly preferred
• Excellent communication skills with an infectious, charming personality
• Valid unrestricted driver’s license, minimum age of 21 to drive company vehicles
• High attention to detail and ability to switch tasks with ease
• Bilingual (Spanish) preferred, not required

Why Choose Us

At Sunstate, every employee is valued, respected, and fairly compensated. We foster a close-knit, work-family environment where employees feel safe, comfortable, and heard. Our culture promotes growth from within, offering opportunities to explore different passions and develop marketable skills. We are a proud equal-opportunity employer that welcomes candidates from diverse backgrounds and cultures, recognizing that unique perspectives drive innovation.