Inside Sales

About the role

PACE Supply is seeking a motivated Inside Sales Specialist to join our Inside Sales team in Fresno, CA. The ideal candidate will play a key role in driving business growth by supporting branch operations and partnering with the Outside Sales team to serve valued customers.

Responsibilities

• Collaborate with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
• Deliver exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Cook up with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serve as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintain meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Take ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborate with the outside salesperson to increase plumbing product sales and participate in joint sales calls.
• Provide quotes from customers by collaborating with the outside salesperson.
• Process purchases and transfers as needed, while communicating with the purchaser.
• Regularly contribute to the whole sales team and provide counter sales support.
• Integrate and train existing employees on plumbing related products and standard operating procedures.

Requirements

• Working knowledge of plumbing products.
• Strong communication skills.
• Proficiency in Microsoft Outlook, Word, Excel, and internal order systems.

Qualifications

• A high school diploma/GED or equivalent education.
• Two years of Plumbing sales experience is preferred.
• Previous sales experience in inside sales or related customer-facing role with plumbing, or industrial products.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Candidates who thrive in a fast-paced result-driven environment by meeting and exceeding all goals and targets.

Skills

• Highly competitive Sales Skills.
• A desire to contribute to a winning team / organization.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision care, life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. We are an equal opportunity employer and are committed to providing accommodations for qualified individuals with disabilities.