Inside Sales

Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, they deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, they are investing in strong, forward-thinking talent to support their long-term success.

Position Overview

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of their success.

Key Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales
• Provide knowledge on products and generate accurate quotes and proposals
• Assist walk-in customers and handle inquiries or complaints promptly
• Drive profitable sales through effective selling, upselling, and cross-selling
• Enter orders, pricing, and customer data into systems accurately
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
• Collaborate with outside sales reps and internal teams to fulfill customer needs
• Maintain stock levels, organize the showroom, and support physical inventories
• Schedule and coordinate inbound/outbound deliveries and shipping logistics
• Negotiate freight rates and manage inventory movement efficiently
• Operate and balance the cash register and drawer daily using proper procedures
• Utilize management software for billing, reporting, and project tracking
• Maintain up-to-date product expertise
• Manage documentation and order details for large or complex projects
• Coordinate deliveries with Operations staff
• Coordinate purchase and delivery of special products
• Train new team members
• Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being a Company of Choice for both employees and customers

Qualifications

• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Warehouse work which includes forklift experience/training
• Bilingual Spanish and English

Compensation and Benefits

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Benefits at FBM include: Medical, Dental, Vision, HSA/FSA plans, Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance, Critical illness, Hospital Indemnity, Accident Coverage, Legal Insurance Plan, Generous 401(k) plan with company match. The organization is committed to providing equal employment opportunities to all individuals, including those with disabilities, and offers a comprehensive and competitive benefits package designed to help employees thrive both personally and professionally. They also provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job.

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. They value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, they provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job.