Inside Sales and Support - Madison

SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast-paced and casual work environment is highly focused on “Working to Wow” our customers and our community. SuperATV is a premier provider of ATV and UTV accessories, dedicated to enhancing off-road experiences for enthusiasts worldwide. In 2022, SuperATV joined the Dorman team, which is publicly traded under the stock ticker DORM. With more than 3,800 employees across 29 locations and a family of brands including Dorman, Dayton Parts, and Eagle Suspension, Dorman reached a revenue of $2.13 billion in 2025.

About the role

At SuperATV, we are working to WOW our customers with innovative, race-tested products and world-class customer service. This critical role will help continue SuperATV’s growth and impact in the off-roading industry.

Responsibilities

• Provide top-notch customer service to all incoming calls from customers and dealerships.
• Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
• Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
• Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
• Follow up with customers on issues through both phone conversations and emails.

Requirements

• Proven inside sales and customer service experience.
• Excellent verbal and written communication skills, strong listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to make independent decisions and be a self-starter.
• Mechanical aptitude, call center experience, and an associate’s or bachelor’s degree in a related field are preferred.
• Some travel may be required.
• Spanish-speaking skills preferred.

Pay

The US base salary range for this full-time position is $18.80 to $22.16 per hour. This role is also eligible for a bonus. The actual base pay offered will depend on factors including job-related knowledge, skills, experience, business needs, geographical location, and internal pay equity.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• Paid time off (sick/vacation) and Paid Parental Leave.
• Paid holidays, floating holidays, and paid time off starting in the first year of employment depending on hire date.
• 401k retirement plan with company match and profit-sharing.
• Discounted Employee Stock Purchase Plan.