INSIDE SALES SUPPORT

About the Role

The Inside Sales Support Team is a critical part of our operations and customer service team, providing behind-the-scenes support for our outside sales reps. This role focuses on accurate data entry, order management, shipping coordination, and exceptional internal customer service.

What We're Looking For

• You thrive behind the scenes, keeping everything running smoothly with precision and consistency.
• You’re a problem-solver who enjoys supporting others and ensuring nothing falls through the cracks.
• You have a knack for organization and take pride in accurate data entry and clean records.
• You’re comfortable juggling tasks and can pivot quickly when priorities shift.
• You communicate clearly and professionally—whether you're updating a sales rep or working with the shipping team.
• You care about customer experience, even if your work isn’t always customer-facing.
• You understand that great service means thinking ahead, following up, and staying detail oriented.
• Knowledge of Microsoft Word, Excel, and PowerPoint is a plus.
• Familiarity with Infor or similar ERP systems is a strong advantage.

Responsibilities

• Enter and maintain sales orders with a high degree of accuracy
• Monitor and manage order progress, ensuring timely fulfillment and delivery
• Coordinate with the shipping department to support order logistics
• Provide responsive and solutions-oriented support to outside sales reps
• Resolve issues related to orders, inventory, or shipping in a timely manner
• Maintain organized records and documentation related to sales and logistics
• Assist with generating reports for sales and operational tracking
• Allocate firearms to appropriate orders and/or programs
• Perform accurate order entry for various programs including Pro-Staff, Military/Law Enforcement (MI/LE), VIP, and Reward/Points programs
• Process payments and ensure transaction accuracy
• Maintain and update expired FFL (Federal Firearms License) records for applicable programs

Schedule

Full-time, 40 hours per week, Monday through Friday.

Location: Gunnison, Utah, 84634