Inside Sales Support

About the role

An Inside Sales Support position is responsible for providing support to the Local Branch, its Service and Sales Teams. They will work closely with Customer Service Representatives and field personnel. Tasks or support requested will include, but not be limited to job walks or site visits to gather information related to equipment or projects. Assist the sales team with preparing bid proposals for new and existing customers as well as following up on open proposals. Complete project delivery binders, support the maintenance contract renewal process, perform certain administrative tasks related to customer support, and other tasks as assigned by Sales Management.

Responsibilities

• Develop and/or complete written scopes of work related to maintenance or service work being quoted
• Attend all maintenance contract renewal meetings
• Support preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Complete site visits to gather information required to better serve customers
• Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted
• Interact with departments within the company as needed to complete assigned tasks
• Amend, adjust, or change scopes, bid temps, presentation documents, etc. as required or requested
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Attend maintenance and sales training
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures, and results to company leadership
• Maintain constant communication with Branch, Service, or Salesperson being supported
• First 3 months onboarding should include on-site visits with field personnel to understand/educate CSR on HVAC terminology needed to put together an effective proposal
• First 6 months to shadow sales team members and management team
• Attend and participate in sales meetings
• Prospect and identify new maintenance opportunities
• Build rapport with new and existing customers to maintain positive relationships and trust
• Demonstrate a personal commitment to growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa

Qualifications

• Bachelor’s degree in business or engineering is required
• 2+ years’ experience in customer service
• Experience in the HVAC industry is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required
• Competitive nature
• Reliable, self-driven, organized, articulate, and goal oriented
• Excellent problem-solving skills
• Ability to communicate clearly, manage time effectively, multi-task, and prioritize
• Ability to identify different types of customer personalities and adapt/respond accordingly

Pay

Compensation Range: $32 - $38 per hour

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life insurance
• Disability income
• 401(k) Savings Plans
• Roth Retirement Savings Plan
• Deferred Compensation
• Employee assistance and wellness programs
• 80 hours of vacation time and 56 hours of sick time per year
• 9 paid company holidays per calendar year