Inside Sales and Ops Assoc

About the role

Responsible for coordinating with other departments in handling purchase orders and providing service to customers. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Compile information and records to assess effectiveness of operational controls, accuracy of financial records, and efficiency of operations. Maintain electronic records and systems. Ensure effective administrative support. May directly or indirectly support outside sales.

Responsibilities

• Enters operations information into the system; generates reports and checks for accuracy.
• Acts as a liaison between warehouse and customers and may pull, pack, ship, and load orders as required.
• Provides product pricing by consulting the pricing matrix, as well as other tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
• Prepares and submits routine proposals; generates oral and written quotations.
• Procures and maintains inventory. Monitors to ensure proper inventory turns.
• Resolves customer service issues, tracks open sales orders, and performs follow-ups to ensure the timely shipment of materials and customer satisfaction.
• Services customers via telephone and/or walk-ins and ensures counters are properly stocked.
• Assists Operations Manager with branch operational duties as required.

Qualifications

• Customer service and industry experience.
• Experience with inventory sales and operations.
• Associate degree preferred.