Inside Sales and Digital Channel Coordinator

Job Description

Prepare quotes for dealers and sales representatives and turn them around quickly. Support order entry, order status, lead times, and ship-date communication. Answer product, configuration, and availability questions, and pull in a Regional Sales Manager or our culinary team when a question needs deeper expertise. Support dealers and Regional Sales Managers in every time zone. Anything that arrives after hours gets answered the same day or first thing the next morning. Spot larger project opportunities and route them to the Regional Sales Manager who owns that territory.

Ecommerce and Digital Channel Support

Be the named Alto-Shaam contact for the ecommerce dealers who run their own in-house support teams. Own the flow of accurate product information onto their sites: product page copy, specification sheets, dimensions and utility requirements, images, and comparison data. Coordinate these packages with our Marketing team. Audit what is published about our equipment on those sites, find what is out of date or wrong, get it corrected, and confirm the fix. Answer the product and application questions their support teams and customers raise. Pull the monthly digital channel summary together: content accuracy, open corrections, stocking depth, and whatever search and conversion data our partners share.

Pricing Policy Compliance

Review authorized reseller sites on a regular schedule to check how our equipment is priced and displayed against Alto-Shaam policy. Document what you find carefully: product, page, screenshot, date, and observation. Send our standard first notice when something needs correcting, and escalate anything beyond that to your manager. This role works inside a defined framework rather than negotiating outcomes, and we will train you on exactly where the lines are. Maintain the compliance log and the monthly summary, and help us automate the parts of this that should not be done by hand.

Project and Program Coordination

Keep trackers, action lists, owners, and due dates current for sales programs. Build meeting agendas, capture decisions, and chase follow-ups to closure. Help keep our CRM data clean, and support trade show lead capture and routing.

Qualifications

• Two or more years in inside sales, sales operations, customer service, ecommerce, or account coordination.
• An associate or bachelor’s degree counts in place of experience.
• Careful, clear writing.
• A meaningful part of this job leaves the building in writing, so we will ask you for a short writing sample.
• Digital fluency. You move around ecommerce sites and product pages easily and you are curious about how people search for and buy things online.
• Process discipline. You can follow a documented process consistently, and you speak up when it needs improving.
• Composure. You will sometimes talk with people more senior and more assertive than you are. We need someone who can say “let me bring that to my manager” and mean it.
• Curiosity about AI and automation. A lot of the monitoring and reporting in this role should get faster every quarter. We want someone who wants to be the reason it does.

Additional Information

For more information about our benefits, job duties, and company values, go to https://www.alto-shaam.com/en.