Inside Sales Agent (Dallas, Texas, United States, 75217)

Primary Objective

The Inside Sales Agent is an entry-level contributor who works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiry and status, product information, customer returns, and transportation management as well as provide selling agility.

Primary Duties

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
• Exhibit comfort in up-selling and providing options in products to increase sales.
• Gain an understanding of company operations and industry trends.
• Aid in the identification of potential process improvements.
• Collaborate in group activities and collaborate with a team.
• Perform advanced troubleshooting skills and ability to handle and address escalations.
• Perform various office administration duties such as keying in orders, preparation of reports, and follow up to ensure customer satisfaction with order development.
• Perform other duties as needed.

Required Experience And Education

• Bachelor’s degree in a related field preferred.
• 0-2 years relevant experience OR equivalent combination of education and experience.

Competencies

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.

Other Pertinent Job Information

• The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.