Inside Sales Account Representative | Raleigh, NC

Our growing company is in need of an Account Representative in our North Carolina Sales Branch. Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia.

About the role

The Account Representative sells company products and services via telephone, internet, e-mail, and fax. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard while exceeding all customer requirements.

Responsibilities

• Sells products and services offered by TTI, including product lines, AIM programs, quality, and value-added services by building relationships and tailoring the sales approach to meet and inquire on the customers’ needs. Measured through monthly sales reporting, quality objectives, and regular management reviews.
• Provides price and delivery quotes within customer timelines to customers within assigned geographic territory by working with the branch or corporate product manager and manufacturers to secure the most competitive pricing. Success is measured by booking business at the highest gross profit margin.
• Processes customer orders by entering them into the sales database for quote processing and delivery schedules. Requires attention to detail, proofreading for accuracy, and maintaining quality expectations. Measured by customers' on-time delivery and RMA rate.
• Expands product knowledge by utilizing resources such as product literature, factory representatives, product managers, sales managers, and other sales representatives to discuss product options and sell TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain an efficient sales cycle, reduce sales errors, and uphold quality. Measured by the number of lines shipped per salesperson and the accuracy of those shipments.
• Increases customer account base by compiling lists of prospective customer leads from various sources and making cold calls. Growth in the number of new customers is expected from this activity.
• Provides management with information regarding sales, marketing techniques, new products, and market strategy by preparing forecasts and activity reports on account territory.
• Participates and attends sales calls with Field Sales Representatives to develop sales relationships and trust with customers and TTI, resulting in increased sales.
• If designated as a quality representative, processes and resolves discrepant issues by researching the issue, determining appropriate resolution, and providing disposition for nonconforming product to the appropriate parties.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED required.
• Bachelor’s degree with one to three years of sales experience; or an equivalent combination of education, sales, and/or customer support experience.

Skills

• Exhibits exceptional knowledge of company products and services.
• Demonstrates persuasiveness, tenacity, and strong selling skills.
• Possesses excellent verbal and written communication skills, including presentation skills.
• Exhibits strong analytical, problem-solving, and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions, and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Reads, analyzes, and interprets business periodicals, professional journals, technical procedures, and government regulations.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures, and computer systems.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications (Excel and Word) at a basic level.

This position requires use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee). Relocation assistance is not offered; candidates must be local or willing to relocate at their own expense. Visa sponsorship is not available.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k)/Roth plan with company matching.
• Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Ongoing training and opportunities for professional and personal development.
• A strong focus on community philanthropy.