Inside Sales Account Manager

Key Responsibilities

• Own and achieve assigned monthly, quarterly, and annual revenue targets.
• Manage a defined portfolio of dealer accounts.
• Develop and execute account growth plans for assigned dealers.
• Proactively contact dealers through outbound phone calls, email campaigns, and virtual meetings.
• Identify opportunities to increase dealer purchases through consultative selling.
• Grow average order value through cross-selling and upselling across the Composition Brands portfolio.
• Drive participation in promotions, product launches, and seasonal selling opportunities.
• Maintain accurate and efficient sales order processing.
• Track shipments and provide timely order status updates.
• Coordinate order releases, freight issues, billing questions, and lead times.
• Resolve order-related issues quickly to eliminate barriers to closing business.
• Respond to dealer inquiries regarding product availability, pricing, specifications, inventory, promotions, and programs.
• Manage returns, RMAs, and customer service escalations.
• Cook up product samples, literature, and sales collateral.
• Maintain in-depth knowledge of all Composition Brands products through regular training.
• Complete new product onboarding paperwork for dealers as needed.
• Stay abreast of product launch and sku rationalization timelines and transitions.
• Demonstrate a strong understanding of promotional program requirements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in inside sales, sales support, account management, or business development (B2B/dealer-distributor preferred).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Sharepoint.
• Experience with CRM/Warehouse Management Systems.
• Results oriented & self-motivated.
• Strong communication & customer service orientation.
• Adaptable in a dynamic environment.
• Proactive problem-solving skills.
• Adequate attention to detail & high level of accuracy in a fast-paced setting.
• Ability to travel occasionally for meetings and product training.