Inside Sales Account Manager

About the role

Inside Sales Account Manager About the Opportunity Are you a driven, relationship-focused professional who thrives on meaningful customer interactions? If so, this may be a great opportunity for you! Our Inside Sales Account Managers are responsible for managing, enhancing, and growing Baudville Brands’ existing customer base—no cold calling required. In this role, you’ll generate revenue by delivering exceptional customer experiences, understanding client needs, and recommending thoughtful product solutions that support recognition and engagement goals. You’ll be part of a fun, collaborative inside sales team that values teamwork, growth, and excellence. This role is on-site at our Grand Rapids, MI, location.

Essential Responsibilities

• Balance consultative selling skills with a strong customer service mindset
• Develop deep knowledge of the Baudville Brands product portfolio and translate that knowledge into accurate, value-driven recommendations
• Build and maintain strong working relationships with customers and internal team members
• Contribute positively to Baudville’s culture of recognition, collaboration, and excellence
• Maintain a high level of professionalism in all customer and internal interactions
• Follow established policies and procedures to ensure accuracy and consistency
• Demonstrate a strong customer focus and commitment to quality service
• Create compelling value propositions for products and services tailored to customer needs

Key Measures of Success

• Develop and manage a territory of accounts while meeting monthly sales expectations and growing existing business
• Maintain consistent outbound activity and customer engagement, aligned to territory and individual strengths
• Effectively use core systems including CRM and order entry platforms
• Complete weekly account and activity reporting for business insights
• Met or exceed quality and performance standards, using feedback to support ongoing development

Ideal Candidate Qualifications

• Highly motivated professional with strong communication skills
• Ability to succeed in a goal-oriented, performance-driven environment
• Prior customer service and/or B2B sales experience preferred
• Relationship-based, service-oriented approach to customer interactions
• Strong computer skills, including proficiency with Excel and Word; CRM experience is a plus
• Ability to apply training and coaching in day-to-day work
• Collaborative team player who supports shared goals
• Excellent organization, time management, and follow-through skills
• Strong listening and relationship-building abilities
• Interest in becoming a subject matter expert in the employee recognition industry

Requirements

• High school diploma or equivalent
• 1–3 years of business-to-business sales and/or customer service experience in a goal-and metrics-driven environment preferred

Our Winning Culture

• West Michigan’s 101 Best and Brightest Companies to Work for 101 times
• National Best & Brightest winner for 13 consecutive years
• 101 Best & Brightest in Wellness winner 12 times
• 7-time Great Place to Work Certified™
• (https://www.greatplacetowork.com/certified-company/7012443)

Pay

Performance-based compensation commensurate with experience, including annual salary and discretionary bonus

Schedule

Stability of a privately held, employee-focused business with 41+ years of rich and diverse history