Inside Sales Account Manager

Responsibilities

• Provide direct support to the local Account Manager(s) at assigned Service Center
• Research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth
• Initiate telephone calls to existing and prospective accounts
• Present the Company’s capabilities, advantages, coverage, and all services
• Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company's market share
• Negotiate price when setting up new accounts by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing
• Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum
• Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing
• Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc.
• Make decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc.
• Interact with internal customers from various departments on a daily basis during the management of individual Accounts
• Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable

Requirements

• A High School Diploma
• 1 year of customer service and sales (inside or outside) experience
• Preferred: A Bachelor's Degree

Schedule

First Shift