Inside Sales Account Manager

Primary Responsibilities

• Receive customer requests for quotation and information, questions, and issues via email and phone and coordinate and assist senior account managers with response.
• Self-starter with general knowledge of IT solutions and willingness to invest in your own learning to grow and learn as new solutions are developed in IT
• Communicate with distributors, manufacturers, partners, and resellers to collect pricing and product information for preparation of quotations under the direction of account managers.
• Accurately and quickly prepare and distribute sales quotations in Salesforce under the direction of account managers.
• Maintain detailed records of sales activity in Salesforce in support of account managers.
• Cook up and communicate with Sterling’s purchasing department to ensure timely shipment and delivery of product to meet customer delivery schedules.
• Absorb and assist to resolve customer issues with delivery and/or product returns.
• Absorb and assist account managers with other account and customer service activities.

Required Technical Skills

• Knowledgeable about computer technology solutions including PCs, data storage, compute solutions and associated services.
• A proficiency in Microsoft Excel, Word, Outlook, and Adobe Acrobat Professional.
• Experience using Salesforce—or similar CRM—is desired.
• General computer proficiency is required.

Requirements

• Able to communicate, coordinate, and work effectively with coworkers.
• Very organized.
• Detailed and task-oriented worker.
• Possess a strong work ethic and team player mentality.
• Able to clearly communicate via phone and email with customers.
• Able to work in a high-paced, demanding sales environment.
• Able to understand and work within a well-defined process workflow.
• Customer service-oriented mentality.
• Willing to go the extra mile to satisfy a customer.
• Problem solving ability.
• Basic, general knowledge of IT products.

Qualifications

• College degree required.

Skills

• Communication skills
• Coordination skills
• Organizational skills
• Task-oriented skills
• Work ethic
• Customer service skills
• Problem-solving skills
• IT knowledge

Benefits

• Equal Opportunity Employer

Pay

Not specified

Schedule

Not specified