Inside Sales Account Manager

About the role

The Inside Sales Account Manager serves as the primary connection between Hilti North America and its customers, responsible for creating, maintaining, and expanding a loyal customer base. This role focuses on consultative selling over the phone, leveraging business plans and territory management to identify opportunities and close gaps in customer purchasing habits. You will collaborate with internal teams to ensure seamless service, strengthen market share, and deliver exceptional customer experiences.

Responsibilities

• Make over-the-phone sales, growing a loyal customer base within a designated trade and geographical area while strengthening the company’s position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
• Use Time and Territory Management (TTM) to zone territory by customer potential and previous sales, create and own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Discuss Hilti products and services over the phone with customers
• Identify key roles within target companies and understand their responsibilities and needs; obtain contacts with decision-makers at construction/industrial companies
• Create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
• Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service) to be a successful account manager
• Care for and maintain company assets, e.g., laptop and smartphone, to minimize loss due to damage or theft
• Participate in construction industry trade organizations to build relationships and network of contacts
• Additional duties as assigned

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred or equivalent work experience
• Three (3) years prior experience in sales working directly with customers preferred (either over phone or face-to-face)
• Some experience with reading and understanding construction documents preferred
• Previous experience preparing professional sales presentations and quotes for customers
• Demonstrated aptitude for cold-calling skills over the phone to customers required
• Ability to thrive both independently and in a team environment
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts
• Excellent time management skills
• Must be persuasive, sales-driven, customer-focused, and a team player
• Must be able to build prospects and business relationships
• Proficient computer skills including MS Office Suite and smartphones
• Proficiency in SAP, CRM, Microsoft Office/Access preferred

Benefits

• Competitive base salary with uncapped bonus potential
• Medical/Dental/Vision coverage effective on your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% match and fully vested after one year of employment
• Generous Paid Time Off policy and holidays, including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement
• Up to five days per year of back-up daycare
• Life, accident, and disability insurance
• Employee Assistance Program (EAP) and company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

About the company

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute.