Inside Sales Account Manager

Job Summary

This role is responsible for proactively reaching out to potential customers, initiating sales conversations, building relationships, and guiding prospects through the sales process. The role involves leveraging in-depth product knowledge, effective communication, and persuasive skills to identify customer needs, address concerns, and ultimately close deals. The role often collaborates with marketing and other sales team members to drive revenue growth, meet targets, and contribute to the organization's overall sales strategy.

Responsibilities

• Conducts outbound sales activities independently, demonstrating a solid understanding of the sales process and effectively moving leads through the pipeline.

• Mets or exceeds assigned sales quotas and performance goals consistently, showing a strong grasp of both transactional and solutions-based selling.

• Applies strategic thinking to engage with customers aligned with specific business objectives, making informed decisions about when to involve outside sales representatives for more complex or competitive scenarios.

• Utilizes consultative selling techniques to identify customer needs, provide tailored solutions, and demonstrate the value proposition of products and services.

• Possesses the ability to prospect and uncover sales opportunities within existing customers, while effectively managing and nurturing customer relationships.

• Maintains accurate and up-to-date sales pipeline, forecasts, and reporting in accordance with organization sales processes.

• Partners effectively with other teams within the organization to ensure coordinated and efficient account management, collaborating as needed to improve win rates.

• Takes ownership of accurate forecasting for sales activities, considering historical data, market trends, and customer insights.

• Coordination of the necessary resources and support to effectively execute business strategies and sales initiatives.

Requirements

• Recommended High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

• Certified Inside Sales Professional (CISP)

Education & Experience

• Knowledge & Skills

• Business Development

• Business Planning

• Business To Business Cold Calling

• Consultative Selling

• Cross-Selling

• Customer Relationship Management

• Inside Sales

• Marketing

• Outbound Calls

• Phone Sales

• Product Knowledge

• Sales Process

• Sales Prospecting

• Sales Strategy

• Selling Techniques

• Telemarketing

• Upselling

• Customer Centricity

Pay

The on-target earnings (OTE) range for this role is $29.52 to $42.07 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)