Inside Parts Sales

Responsibilities

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Affords assistance to their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Affords assistance to customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications

• A high school diploma or GED is required; a 2-year degree is preferred
• Up to 4 years of experience is preferred
• A positive attitude and a desire to work as a team player are essential
• Basic computer skills (navigation, searching) and Microsoft Outlook (email) are required
• Basic telephone experience is required
• Basic customer service skills are required
• Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
• Minimum physical requirements: Standing, sitting, walking, use of hands, talking, hearing

Benefits

• Competitive pay
• Full-time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Discounted fitness membership

About the Role

Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Founded in 1914, Ziegler is committed to providing employees with the best possible work environment and the right tools for career development.

Schedule

This is a full-time position.

Pay

The pay range for this position is $20.96 to $25.12. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant’s location.