Inside Parts Sales

Responsibilities

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Aids their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Aids customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications

• A high school diploma or GED
• Two-year degree preferred
• Up to four years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching)
• Basic telephone experience
• Basic customer service skills

Personal Characteristics

• Customer Focus
• Teamwork
• Learning Orientation
• Efficiency
• Sociability

Minimum Physical Requirements

• Standing
• Sitting
• Walking
• Use of hands
• Talking
• Hearing

Benefits

• Competitive pay
• Full-time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Discounted fitness membership

Education Assistance

• Ziegler Inc. is committed to equal opportunity.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.