Inside Part Sales Advisor - Utilities

Education and Experience

• Formal Education: High School diploma or GED
• Experience: 1-2 years, but highly desired
• Skills: Proficient in the use of a computer, Microsoft Office products, and relevant Dealer software programs.
• Knowledge: Basic phone and email knowledge and etiquette
• Experience: Warehouse operations experience
• Updating of Knowledge: Responsibility for continuous re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

• Problem Solving: Requires complex problem-solving skills in a dynamic environment. Routine independent research and analysis are required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
• Creativity: Some creativity is required to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision-making and setting priorities within well-established parameters.

Working Environment

• Stress Load: Constant exposure to these stresses (more than 80% of the time).
• Workload Fluctuation: Job frequently involves changes in priorities, complexity, and/or quantity of work.
• Physical Demands: O - Occasionally (up to 3 hours/day), F - Frequently (3-6 hours/day), C - Constantly (6-8 hours/day)
• Environmental Conditions: O - Occasionally (up to 3 hours/day), F - Frequently (3-6 hours/day), C - Constantly (6-8 hours/day)
• Hazards: Includes a variety of physical conditions (proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).

Organizational Impact

• A person's performance in this job has considerable immediate impact on expense, efficiencies, or achievement of overall department objectives.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team).

Job Specific Skills

• Safety: Fully supports, encourages, and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Communication: Uses active listening skills, conveys information clearly and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems, and plans through consistent, effective communication. Avoids surprises.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.
• Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.
• Taking Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures. In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.