Inside Sales Support (Parts)

At a Glance

Remote Status: On-Site

Job Id: 179

# of Openings: 1

What You’ll Do

• Professionally handle incoming requests from customers and the outside sales team
• Manage and support effective parts department processes to ensure internal and external customer satisfaction
• Maintain accurate parts inventory, including continuous and annual physical inventory counts
• Process parts warranty claims and returns within required timeframes
• Create purchase orders for drop shipments, rush orders, and special orders in the ERP system
• Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility

What You’ll Do (continued)

• Provide daily support to the outside sales team
• Process and expedite customer parts and sales orders
• Create, maintain, and verify parts quotes, sales orders, and service orders
• Support fulfillment of equipment quotes
• Cookier logistics for equipment deliveries related to service and sales
• Develop and maintain strong working relationships with vendors and manufacturers
• Ensure accurate and complete information is captured in the ERP system
• Communicate opportunities or issues requiring additional attention to the outside sales team

What Makes You Successful in This Role

• Genuinely enjoy helping customers and finding solutions
• Highly organized and don't let details slip through the cracks
• Can juggle multiple priorities without losing your cool
• Communicate professionally with customers, vendors and teammates
• Enjoy working in a collaborative, fast-paced environment
• Take ownership of your work and follow through

Education & Experience

• A high school diploma or equivalent required
• Previous experience in inside sales, parts, or sales support preferred
• ERP experience