Inside Sales - Parts

About the Role

The Inside Parts Salesperson provides parts lookup and ordering for end-user customers in our area. This role requires an inquisitive personality to understand customer needs and support both represented and non-represented product lines. A portion of the role includes internal parts ordering support for the Hayward service organization (24/7/365), including parts ordering, factory interaction, order tracking, and follow-up with the service department. Knowledge of industrial and commercial boilers, systems, and ancillary equipment is essential.

Responsibilities

• Take incoming parts inquiries by phone or email.
• Thoroughly research each part request to ensure accurate quotes and identify up-sell opportunities.
• Communicate and provide customer quotes with supporting data sheets.
• Follow up on unprocessed quotes to maintain strong customer communication.
• Receive purchase orders and forward them to the Parts Purchasing Administrator for processing in the Dynamics database.
• Review weekly and monthly billing reports with the Parts Purchasing Administrator as needed.
• Assist the Parts Purchasing Administrator with communications regarding ETAs, purchase order discrepancies, and vendor quotes.
• Support accounting and the Parts Purchasing Administrator with collections for overdue items (over 90 days).
• Provide internal parts ordering support for the Hayward service organization, including order tracking and follow-up.
• Perform other related duties as assigned to maximize sales efforts and improve customer service.

Requirements

• Excellent verbal and written communication skills.
• Strong people and customer service skills in a professional setting.
• Proficiency in Microsoft Office and ability to learn new software programs.
• Ability to work independently with minimal supervision.
• Team player with the ability to collaborate effectively in a supportive work environment.
• Ability to apply technical knowledge to customer needs and multi-task efficiently.
• Produce detailed yet concise quotations based on customer requirements.
• Valid driver’s license with no major infractions; must be insurable. Some travel required.

Qualifications

• Bachelor’s Degree in a technical discipline or equivalent experience.
• Order desk experience, including phone orders.
• Familiarity with industrial controls and industrial products; experience with pipefittings and electrical fittings is a plus.
• Professional technical aptitude, time management, and strong telephone/communication skills.
• Ability to manage schedules, job scope budgeting, and progress reporting for quoted service work.
• Strong customer service orientation—proactive in solving problems for internal and external customers.
• Willingness to learn, adapt, and expand role responsibilities continuously.
• Understanding of technical and sales language to effectively service customers.
• Computer proficiency in MS Dynamics, MS Word, MS Excel, MS Outlook/email, and Field Centrix.
• Aptitude to learn and use factory equipment selection and pricing programs; experience with Visio and/or AutoCAD is a plus.

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While largely deskbound, the position may require filing, correlating, reproducing, and binding materials, which involves lifting files, opening filing cabinets, bending or standing on a stool, climbing stairs, and preparing training/meeting spaces.

Schedule

This is a full-time position, Monday through Friday, with flexible work hours. Occasional long hours and travel may be required based on job demands.

Travel

Occasional travel to RFMCo. office locations and vendor locations within operating cities is required. Out-of-area and overnight travel may be expected.