Inside Sales - Parts

About the role

The Inside Parts Salesperson provides parts look up and ordering for end user customers based in our area. A good inquisitive personality is ideal for this position to be able to understand our customer needs. RF. MacDonald Co. provides parts for the product lines we represent, as well as other product lines not represented by our firm. A percentage of this position will also include providing internal parts ordering support for Santa Fe Springs service organization (24/7/365), parts ordering, factory interaction, order tracking and follow up with the service department (for some locations).

Responsibilities

• Performs inside sales activities including taking incoming inquires for parts by phone or email, thoroughly researching each part request, communicating and providing customer quotes, following up on unprocessed quotes with customers, receiving purchase orders, and assisting with billing reports.
• Supports outside salespeople and engineering firms by providing parts ordering support, internal parts ordering, factory interaction, order tracking, and follow up.
• Aids Parts Purchasing Administrator with communications for estimated times of arrival (ETAs), purchase order discrepancies, and vendor quotes.
• Aids accounting and Parts Purchasing Administrator with collection means for items over 90 days non-paid.

Requirements

• Willing to perform other functions as may be required in order to maximize the efforts of the company in attaining sales, or improving service to the customer.
• Excellent communication skills both verbal and written.
• Strong people and customer service skills in a professional setting.
• Strong Microsoft skills and ability to learn new software programs.
• To work independently and efficiently and perform with minimal supervision.
• To be a team player and have the ability to work well with others to build a supportive work environment.
• To apply knowledge to customer’s current and future needs.
• To multi-task.
• To produce detailed but concise quotations pertaining to customer requirements.
• A valid driver's license is required. Must be insurable with no major infractions.

Competencies

• Excellent Customer Service skills and knowledge.
• Proficient in communication both verbal and written.
• Interpersonal skills.

Physical Demands

• Regularly required to talk, hear, listen, bend, squat, walk, lift, pull, push, crawl, climb stairs.
• This is largely a deskbound role; however, filing, correlating, reproduction and binding materials are required.
• The ability to lift files, open filing cabinets, bend or stand on a stool, climb stairs, and prepare training and meeting rooms/spaces as necessary.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Salary Description

$35.00