Inside Sales Advisor

About the role

CPI Security, a leader in the security and automation solutions industry, seeks an Inside Sales Advisor to join its Inside Sales team at its corporate headquarters in Charlotte, NC. This role offers a fulfilling career where you can make a difference by protecting customers' homes and businesses.

Responsibilities

• Sell residential, commercial, and new construction Security and Home Automation products and services via incoming phone calls
• Promote, accurately describe, and sell the details of our services or products in a knowledgeable manner, including upselling & cross-selling when possible
• Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner
• Actively listen to customers’ needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish
• Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments
• Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems
• Pursue customers in Salesforce and other CRM systems via outbound calls to further develop customer base
• Excel in a fast-paced, sales-driven environment where exceeding sales goals leads to long-term success
• Provide best-in-class customer care in all interactions

Requirements

• Upbeat personality and a fun, positive attitude
• 1-2 years previous sales experience preferred, but not required
• Strong customer service and people skills
• Ability to consistently meet and exceed sales quotas
• Coachability with a desire to grow professionally
• Ability to work a flexible schedule, including weekends
• Experience with CRM system such as SalesForce is a plus, but not required
• Exceptional sales skills are a plus, particularly with strong upselling and closing abilities

Qualifications

• High school diploma or equivalent
• Valid driver's license

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite

Benefits

• $60,000 to $90,000 Annual Compensation
• Base hourly rate with tiered commission structure, performance-based, training, and quarterly bonus
• Higher shift pay for working nights and weekends
• Great medical, dental, vision, 401(k) with company matching, short- and long-term disability and life insurance options
• Company-paid holidays, floating holiday, and PTO
• Free monitored security system after 90 days
• Engaging and fun company culture that’s made up of a diverse group of people
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Pay

• $20 - $25 per hour

Schedule

• Flexible schedule, including evenings and weekends