Inside HVAC Technical Consultant

About the role

Under direct supervision, provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues.

Responsibilities

• Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.
• Troubleshoots issues with circuits, components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal service technicians and other personnel.
• Guides caller to the appropriate field personnel if first-hand attention is required.
• Documents call information into the call-tracking database in the event additional follow-up is required.

Requirements

• High school diploma or an equivalent combination of education and experience.
• 5+ years’ experience in installation and service of HVAC equipment.
• Strong verbal and written communication skills.
• Analytical ability and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Word, Excel, data entry.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self-directed, excellent customer service skills.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in HVAC installation and service.
• Strong verbal and written communication skills.
• Analytical and troubleshooting abilities.
• Ability to prioritize and manage multiple tasks.
• Proficiency in Microsoft Word and Excel.
• Self-motivated and excellent customer service skills.

Skills

• Basic technical troubleshooting skills.
• Strong verbal and written communication skills.
• Analytical and problem-solving abilities.
• Ability to prioritize and manage multiple tasks.
• Microsoft Word and Excel proficiency.

Benefits

• Company-paid vacation, personal days & holidays.
• Company vehicle, phone, PPE and uniforms provided.
• Ongoing Training and Development.
• Compensation: Salaried non-exempt role with a starting salary range of $55,000 - $73,000 annually, subject to market and individual performance.
• Benefits: Tuition reimbursement, medical, dental, and vision insurance, prescription drug coverage, 401(k) retirement plan, short-term disability insurance, 8 weeks paid birthing leave, 2 weeks paid bonding leave, life and long-term disability insurance.

Pay

This is a salaried non-exempt role. Employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).

Schedule

Hours and schedule details are not specified in the job posting.