HVAC Field Technical Consultant

About Us

Lennox (NYSE: LII) is driven by 130 years of legacy in HVAC and refrigeration success, providing industry-leading climate-control solutions to residential and commercial customers. We foster a collaborative culture where all employees feel heard, welcomed, and supported in their career development. Lennox is a global community that values each team member’s contributions.

About the Role

This consultant develops and delivers training courses for customers or technical employees focused on the installation, maintenance, and repair of HVAC products. The role also involves troubleshooting technical inquiries.

Responsibilities

• Identify customer needs.
• Investigate and resolve technical inquiries.
• Develop, test, and maintain courses and training materials.
• Establish course content and student learning objectives.
• Prepare course syllabus, lesson plans, and student manuals; coordinate the development of training aids.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Update course materials continuously to ensure timeliness and relevance.
• Conduct training using all delivery methods.
• Provide direction to entry-level technical trainers as needed.

Requirements

• High school diploma or equivalent combination of education and experience; prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills.
• Sales ability and a track record of fostering solid customer relationships.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and leading WebEx meetings.

Pay

This is a salaried exempt role with a starting salary range of $80,800–$106,050 annually, depending on geography, market, skills, education, experience, and other qualifications. Eligible for an annual bonus under the Company’s applicable plan. Not eligible for overtime.

Benefits

• Tuition reimbursement.
• Medical, dental, and vision insurance; prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• 8 weeks paid birthing leave; 2 weeks paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year (depending on hire date and eligibility).

Our Culture

At Lennox, our Core Values of Integrity, Respect, and Excellence define our culture—how we do business and treat others. We are an equal opportunity employer committed to recruiting, developing, and retaining talented individuals from diverse backgrounds. Join us and grow with a global community that values your contributions.