Inside HVAC Technical Support
About the role
This is a full-time support career opportunity that provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. This role is an excellent opportunity for an experienced commercial field technician with rooftop unit expertise to transition into a corporate office environment while continuing to apply advanced technical and troubleshooting skills.
Responsibilities
- Provide troubleshooting and installation assistance for HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers, and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information in the call-tracking database in case additional follow-up is required.
- Identify and help implement process improvements.
Requirements
- A high school diploma or equivalent experience.
- At least 2 years of related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
Qualifications
High school diploma or equivalent experience required. At least 2 years of related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Strong knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Strong customer service skills. Strong analytical and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred.
Skills
High school diploma or equivalent experience required. At least 2 years of related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Strong knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Strong customer service skills. Strong analytical and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred.
Benefits
- Tuition reimbursement
- Medical, dental, and vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- Life and long-term disability insurance
Pay
The starting salary range for this role and market is between $65,600 to $86,100 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.
Schedule
Employees in this role are expected to work during the work week and normal working hours.