HVAC Technical Support

Why Work for CaptiveAire?

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems. As an industry leader for over 40 years, we deliver innovative technologies, unmatched service, competitive pricing, and rapid lead times.

Our mission is to provide the highest quality products and service to our users at the lowest possible price. We are committed to the development of our employees, offering continuous education opportunities such as product-specific training and company-developed technical videos.

Employee testimonials highlight a culture of continuous learning, collaboration, and a supportive environment where leadership values feedback and ideas. CaptiveAire operates with a decentralized structure, encouraging quick action on good ideas and focusing on end users to drive change in the HVAC industry.

Responsibilities

• Handle technical support calls from internal and external service technicians, installers, customers, and sales staff.
• Process parts order calls and emails, including part lookup, identification, and order processing.
• Provide post-sales technical support, including equipment troubleshooting and applications assistance via phone and email.
• Maintain excellent customer service and a professional demeanor at all times.
• Log results of all calls into job service notes.
• Provide submittal drawings, wiring diagrams, installation recommendations, or other requested information.
• Follow up on customer inquiries to ensure job completion and satisfaction.
• Approve and process warranty orders as needed.
• Complete special projects and training as requested by management.

Requirements

• Minimum 5 years of HVAC or Electrical knowledge (Commercial/Industrial experience preferred).
• Ability to thoroughly read electrical schematics.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Professional verbal and written communication skills.
• Proficiency with computers.
• Strong problem-solving skills.
• This is an in-office role, not remote.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance (based on medical insurance election).
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement.
• Tenure awards.
• Employee referral bonus program.
• Relocation assistance.

Pay

Salary: $65,000–$95,000 base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.