HVAC Service Technical Support

Essential Duties And Responsibilities

• Works with Carrier Distributors to establish required talent and resources
• Works to ensure the implementation of the Safety Standards
• Provides feedback to the Centers of Excellence on quality issues
• Maintains quality standards by supervising and inspecting job sites
• Responsible for internal communications flow relative to the technical fulfillment process
• Responsible for Service Technical Support
• Responsible for Estimator for Service implementation and execution
• Responsible for providing feedback on technical trainings needed
• Responsible for conducting Technical Training as required
• Responsible for evaluation and processing of Shipped Products Defects
• Flexibility to work outside normal work hours/weekends, as required
• Travel throughout the Territory. (50%)

Qualifications

• Bachelor's degree in Engineering, Mechanical Engineering, HVAC/R, or related field
• Minimum of 3 years of experience in HVAC/R service and/or technical support
• Experience working with Carrier or similar brands preferred
• Strong communication and problem-solving skills
• Ability to travel up to 50%

Skills

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to work flexible hours including weekends and evenings

Benefits

• Competitive total pay (plus bonus on sales incentives)
• Inclusive benefits package
• Health, dental, vision, life insurance
• 401(k) retirement plan