Inside Channel Account Manager

Job Description

Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements.
Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.
Primarily deal with volume partners.
Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.
Accurately forecast revenue on a weekly and monthly basis.
Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.
Keep reseller and customer company information and all activities up-to-date in CRM system.
Assist resellers in operation tasks to process Deal registration and Orders.
Achieve monthly and annual revenue and KPIs targets.

Requirements

• Educational background: High school diploma or equivalent required. Associate's or bachelor's degree in Business, Marketing, Communications, or a related field preferred, but not required.
• Experience: 1–2 years of experience in sales, customer service, retail, hospitality, or another customer-facing role. Previous experience in inside sales, lead generation, or business development is a plus, but not required. Internship experience or relevant coursework may be considered in place of professional sales experience.
• Knowledge: Excellent verbal and written communication skills, strong interpersonal and relationship-building abilities, self-motivated with a desire to learn and grow in a sales career, comfortable making outbound calls and engaging with prospective customers, strong organizational and time management skills, ability to work independently and as part of a team, basic proficiency with Microsoft Office; experience with a CRM (such as Salesforce or HubSpot) is a plus, willingness to receive coaching and adapt to feedback.