Inside Auto Specialist - Nashville, TN (Hybrid)

About the role

Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

Responsibilities

• Manage auto claims from start to finish, ensuring timely and accurate resolution.
• Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
• Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
• Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
• Negotiate settlements with all involved parties, ensuring fair outcomes.
• Document all claim activity accurately and promptly in accordance with company policies.
• Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
• Cook up follow-ups to clarify details and confirm next steps for resolution.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and manage multiple claims simultaneously.
• Critical thinking and problem-solving abilities.

Qualifications

• Familiarity with insurance claims processes and regulations (preferred but not required).
• Comfort using digital tools and platforms to manage work efficiently.

Skills

• Auto Insurance Claims
• Communication
• Compliance
• Conflict Resolution
• Critical Thinking
• Customer Service
• Empathy
• Insurance Claims
• Problem Solving
• Results-Oriented
• Time Management

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Pay

Base compensation offered for this role is $21.00/hr.

Schedule

• During Training: IN OFFICE - Monday through Friday, 8am-4:45pm
• After Training: HYBRID (IN OFFICE & REMOTE) - Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday
• Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday)