Inside Auto Specialist – Nashville, TN

About the role

Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

Location: Nashville, Tennessee (On‑site during training, hybrid thereafter).

Responsibilities

• Manage auto claims from start to finish, ensuring timely and accurate resolution.
• Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
• Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
• Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
• Negotiate settlements with all involved parties, ensuring fair outcomes.
• Document all claim activity accurately and promptly in accordance with company policies.
• Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
• Coordinate follow-ups to clarify details and confirm next steps for resolution.

Requirements

Minimum Education Required: High School/GED.

As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor; if applicable, you must secure the license(s) within 60 days of hire.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and manage multiple claims simultaneously.
• Critical thinking and problem‑solving abilities.
• Familiarity with insurance claims processes and regulations (preferred but not required).
• Comfort using digital tools and platforms to manage work efficiently.

Skills

• Auto Insurance Claims
• Communication
• Compliance
• Conflict Resolution
• Critical Thinking
• Customer Service
• Empathy
• Insurance Claims
• Problem Solving
• Results‑Oriented
• Time Management

Benefits

• Technology bundle (laptop, monitor, headset, keyboard, mouse) for remote work.
• Connectivity reimbursement of $80 per month.
• Competitive pay with support for continuous development and career advancement.
• Initial and ongoing training.
• Supportive and collaborative team.
• Opportunity to make a meaningful impact in customers’ lives.
• Training and development opportunities for career growth.
• Comprehensive benefits including 401K/pension, education reimbursement, and work‑life balance programs.