Inside Auto Specialist - Charlotte, NC (Hybrid)

About the Role

Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

Work Location & Schedule

During Training: IN OFFICE, Monday through Friday, 8:00 AM – 4:45 PM

After Training: HYBRID (IN OFFICE & REMOTE)

• Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturdays
• Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday)

Responsibilities

• Manage auto claims from start to finish, ensuring timely and accurate resolution.
• Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
• Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
• Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
• Negotiate settlements with all involved parties, ensuring fair outcomes.
• Document all claim activity accurately and promptly in accordance with company policies.
• Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
• Coordinate follow-ups to clarify details and confirm next steps for resolution.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and manage multiple claims simultaneously.
• Critical thinking and problem-solving abilities.
• Familiarity with insurance claims processes and regulations (preferred but not required).
• Comfort using digital tools and platforms to manage work efficiently.
• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Qualifications

Note: This position is not available to residents of Puerto Rico, California, Washington, Alaska, or Hawaii.

Skills

• Auto Insurance Claims
• Communication
• Compliance
• Conflict Resolution
• Critical Thinking
• Customer Service
• Empathy
• Insurance Claims
• Problem Solving
• Results-Oriented
• Time Management

Pay

Base compensation offered for this role is $21.00/hr.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Initial and ongoing training to get you proficient in your new role.
• Be part of a supportive and collaborative team.
• Make a meaningful impact in customers’ lives.
• Grow your career with training and development opportunities.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• Technology bundle including laptop, monitor, headset, keyboard, and mouse.
• Connectivity reimbursement of $80 per month to offset internet costs.

Notice of Licensing Requirements

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you and the Centralized Licensing team to ensure proper licensing.

Sign-On Bonus

You may be eligible for a $1000 Licensing Sign-On Bonus if you have active licenses such as Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.