Inside Account Manager - Federal Sales

Responsibilities

• Cold call and prospect customers within a specified set of accounts within Department of Defense (DOD) and civilian Federal agencies, to forge relationships and uncover opportunities to grow and maintain your book of business.
• Meet or exceed daily call and talk time targets with customers.
• Present key selling points, features, and benefits of technology products and services while focusing on the customer's needs and expectations.
• Provide superior customer service to customers during the order fulfillment process.
• Engage internal and external resources, including technology partners, to develop IT solutions to meet customer needs.
• Listen attentively and respond effectively to customers to meet their needs and address concerns.
• Engage appropriate company resources to provide appropriate pricing for customers while maintaining maximum profit margin and ensure accuracy of information based on proposed solution.
• Demonstrate skillful negotiation with customers and key stakeholders across organizations.
• Successfully overcome customer's objections and close sales.
• Attend internal and external training to keep apprised of the most up to date and state of the art technology solutions.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimize problem order situations by proactively following up on open orders and customer service issues for resolution.
• Prepare quotes and RFPs.
• Independently plan and organize your daily work schedule and activities.

Qualifications

• Ace’s degree required, Bachelor’s degree in Business Administration or Technology preferred.
• Prior sales experience strongly preferred.
• Strong ability to build relationships and foster account growth.
• Must be able to work independently to develop sales opportunities.