Infrastructure & IT Operations Site Lead (IL)

Job Summary

The Infrastructure & IT Operations Site Lead is responsible for providing reliable, secure, and compliant IT infrastructure and operational support for site-based business operations. The role supports system availability and operational continuity through infrastructure operations, network management, site support, vendor coordination, escalation management, lifecycle management, documentation control, service delivery, and IT governance.

This position partners with internal stakeholders, enterprise IT teams, and third-party providers to support daily operations while adhering to established standards, controls, and compliance requirements.

Essential Functions

• Provide site-facing infrastructure operations support to ensure reliable and secure IT services
• Support network management activities to maintain site connectivity, performance, and stability
• Deliver hands-on site support for infrastructure, systems, and operational IT needs aligned with service delivery standards
• Cook up vendor coordination to support maintenance, repairs, and service restoration
• Participate in escalation management, including incident identification, coordination, communication, and resolution support
• Maintain system availability through proactive monitoring, troubleshooting, and remediation of issues
• Execute lifecycle management activities for infrastructure hardware, software, and related assets
• Maintain accurate operational records and ensure documentation control for procedures, inventories, and configurations
• Support compliance with applicable policies, standards, and audit requirements
• Operate within established IT governance and ITIL-aligned service delivery
• Act as the site subject matter expert for infrastructure operations, network management, and operational resilience
• Lead complex and high-impact escalation management efforts across internal teams and vendors
• Lead site infrastructure initiatives, including upgrades, standardization efforts, and lifecycle programs
• Oversee vendor coordination effectiveness and service delivery performance
• Ensure strong alignment with IT governance and compliance requirements and maintain audit readiness

Essential Functions (Continued)

Minimum Education and Experience Requirements:

• Bachelor’s degree in a related field, or equivalent experience
• 7+ years of experience leading infrastructure operations, network management, lifecycle management, and complex service delivery environments
• Proven capability to lead complex escalations, manage vendor relationships, and drive improvements to system availability and compliance adherence

Preferred Education and Experience Requirements:

• Experience with project coordination and budget/forecast support activities
• Experience supporting multi-site operations and cloud/hybrid infrastructure environments
• Collaboration with cybersecurity teams on remediation and operational controls
• Experience in industrial or warehouse IT environments

Language Requirement

None

Travel Requirements

Up to 10%

Benefits

• Medical, Dental, and Vision coverage with 100% Company Paid Premiums
• 401K plan with 4% Employer Matching
• Flexible Spending Accounts for added financial flexibility
• Grocery Allowance to support your well-being
• Pet Insurance for your furry companions