IT Infrastructure Lead

Reports To

Director of Information Technology

Supervises

Help Desk and Desktop Administrator Staff

Department

Information Technology

Classification

Full-Time, Exempt

Hours

8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.

Location

Headquarters - 3035 SW Topeka Blvd. Topeka, KS 66611

Role

The IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.

Essential Functions & Responsibilities

• Provide technical leadership within the IT department
• Administer Windows servers
• Utilize VMWare technologies effectively
• Ensure proper security and disaster recovery capabilities are maintained
• Develop and execute backup and recovery plans
• Oversee the maintenance of user profile security
• Manage IT projects following the IT Project Management methodology to ensure they are completed on time and within budget
• Provide desktop and Help Desk support as needed
• Perform on-site and remote technical support
• Maintain excellent communication with IT management on all tasks and projects
• Create and maintain technical documentation
• Provide emergency on-call support
• Interface with software vendors to resolve issues
• Solve problems independently
• Cultivate and maintain a culture of quality customer service, friendliness, and the overall mission of the bank

Experience

Required Experience

• Five years of technical experience
• Three years of experience with virtualization technologies, including VMWare
• Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities
• Two years of experience in administering and troubleshooting Microsoft Active Directory
• Ability to provide on-call support

Preferred Experience

• Experience with Office 365
• Experience with Webex Calling
• Experience with Managed Service Providers (MSPs)
• Experience in integration and cloud computing (specifically Microsoft Azure)

Education

A Bachelor’s degree is preferred
IT or IT Security certifications (e.g., CISSP, MCP) are preferred or must be obtained within three years of hire

Skills & Abilities

• Strong analytical and problem-solving skills
• Excellent customer service skills and willingness to assist others
• Ability to relate and empathize with others
• Effective listening, oral, and written communication skills
• Detail-oriented and goal-oriented
• Initiative and self-starter
• Proficient in Windows network setup, administration, maintenance, and upgrades
• Proven networking, routing, and security aptitude

Competencies

• Commitment to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability
• Demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements

• Regularly required to talk or hear
• Frequently required to sit, stand, and walk
• Some light physical effort required, including the ability to lift up to fifty (50) pounds

Travel

Primarily local during the business day, although some local evening and weekend travel may be expected

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must have a clean driving record and pass a drug screen and background checks
• Internal applicants must meet the minimum requirements of their current job, notify their manager that they are applying for the position, and submit a resume via the employee portal
• CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.