IT Infrastructure Lead

About the role

The IT Infrastructure Lead is responsible for managing and maintaining the bank's IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.

Responsibilities

• Provide technical leadership within the IT department
• Administer Windows servers
• Utilize VMWare technologies effectively
• Ensure proper security and disaster recovery capabilities are maintained
• Develop and execute backup and recovery plans
• Oversee the maintenance of user profile security
• Manage IT projects following the IT Project Management methodology to ensure they are completed on time and within budget
• Provide desktop and Help Desk support as needed
• Perform on-site and remote technical support
• Maintain excellent communication with IT management on all tasks and projects
• Create and maintain technical documentation
• Provide emergency on-call support
• Interface with software vendors to resolve issues
• Solve problems independently
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank

Requirements

• Education: High school diploma or equivalent required. Bachelor’s degree is preferred.
• Experience: Five years of technical experience
• Experience: Three years of experience with virtualization technologies, including VMWare
• Experience: Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities
• Experience: Two years of experience in administering and troubleshooting Microsoft Active Directory
• Experience: Ability to provide on-call support
• Experience Preferred: Experience with Office 365
• Experience with Webex Calling
• Experience with Managed Service Providers (MSPs)
• Experience in integration and cloud computing (specifically Microsoft Azure)

Qualifications

• Strong analytical and problem-solving skills
• Excellent customer service skills and willingness to assist others
• Ability to relate and empathize with others
• Effective listening, oral, and written communication skills
• Detail-oriented and goal-oriented
• Initiative and self-starter
• Proficient in Windows network setup, administration, maintenance, and upgrades
• Proven networking, routing, and security aptitude

Skills

• Strong analytical and problem-solving skills
• Excellent customer service skills and willingness to assist others
• Ability to relate and empathize with others
• Effective listening, oral, and written communication skills
• Detail-oriented and goal-oriented
• Initiative and self-starter
• Proficient in Windows network setup, administration, maintenance, and upgrades
• Proven networking, routing, and security aptitude

Benefits

N/A

Pay

N/A

Schedule

N/A

Additional Information

• CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
• Applicants must pass a drug screen and background check.
• Internal applicants must meet the minimum requirements of their current job, notify their manager/supervisor they are applying for the position, and submit a resume via the employee portal.