Information Technology Technology Support

Responsibilities

• Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
• Responds to service tickets
• Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
• Administers Print Server and printing management software
• Troubleshoots network (wired and wireless) related issues
• Technical support for Medical Simulation Machines
• Aids students and instructors with Canvas and clicker issues
• Aids students with Exam issues
• Troubleshoots Zoom issues
• Other duties as required

Qualifications

• Bachelor of Science preferred
• At least 3 years of IT experience preferred

Knowledge/Skills/Abilities

• Demonstrated proficiency in communication (written and verbal)
• Customer service and team orientated
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues
• Networking, DNS, DHCP, LDAP, TCP/IP
• Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX
• Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
• Basic understanding of Audio-Visual equipment
• Internet research

Working Conditions

• Extensive time sitting and standing
• Ability to lift 10 lbs. Maximum

Pay

Minimum Salary: USD $40,000.00/Yr.

Maximum Salary: USD $50,000.00/Yr.