IT Technology Support

About the role

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems. We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Responsibilities

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.
• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.
• Support data security and compliance (HIPAA, 42 CFR Part 2).
• Maintain clear documentation and coordinate with IT vendors.
• Train new staff on technology systems, software applications, and network access.
• Assist with new system implementations and upgrades.

Qualifications

• High school diploma or equivalent (required)
• 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills
• Experience working with various software applications preferred
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable
• Certifications (CompTIA A+, Network+, M365, CHTS) a plus
• Valid driver’s license, reliable transportation, and proof of automobile insurance required