IT Technology Support

Job Posting TitleInformation Technology SupportJob DescriptionInformation Technology SpecialistHeritage Behavioral Health Center – Decatur, IL Full-Time | Technical Support Role | On-Site About Heritage Behavioral Health Center Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems. We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others. Position Overview: Information Technology Specialist Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs. This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization. Core Responsibilities Salary Range $24.00 – $31.25 Core Responsibilities Technical Support Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.Document all reported problems, steps taken, troubleshooting results, and final resolutions. Software & Hardware Maintenance Install software, updates, and patches on agency computers.Maintain accurate documentation of software licensing, installations, and troubleshooting activities.Arrange vendor maintenance or escalation as needed.Support data security and compliance (HIPAA, 42 CFR Part 2)Maintain clear documentation and coordinate with IT vendors Training & User Support Train new staff on technology systems, software applications, and network access.Assist with new system implementations and upgrades. Knowledge, Skills & Abilities Strong oral and written communication skillsDetail-oriented with excellent project and time management abilitiesAbility to manage multiple tasks and prioritize effectivelyCustomer-focused, patient, and able to translate technical concepts clearlySelf-motivated and able to work independently or within a team Education & Experience High school diploma or equivalent (required)2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills Experience working with various software applications preferredExperience with Microsoft Office products, Microsoft Entra ID, and Microsoft IntuneHands-on experience with help desk functions, troubleshooting, or user support is desirableCertifications (CompTIA A+, Network+, M365, CHTS) a plusValid driver’s license, reliable transportation, and proof of automobile insurance required Why Join Heritage? Collaborative, team-oriented environmentOpportunities for professional growth and learningChance to support mission-driven work that impacts your community