Information Technology Support Tech

Provides onsite technical support for T-Mobile Center employees, vendors, and guests during events and daily operations. Assists with troubleshooting hardware, software, network connectivity, telecommunications, and event technology issues while delivering excellent customer service in a fast-paced entertainment venue environment.

Responsibilities

• Provide onsite technical support for employees, event staff, vendors, and contractors
• Troubleshoot and resolve hardware, software, printer, mobile device, telecommunications, and connectivity issues
• Respond to help desk requests and escalate issues when appropriate
• Support Microsoft Windows workstations, laptops, mobile devices, and peripheral equipment
• Assist users with password resets, account access, software troubleshooting, and general technology support
• Provide dedicated IT support during concerts, sporting events, and other arena events
• Assist with setup, testing, operation, and troubleshooting of event-related technology systems
• Support ticketing, point-of-sale, wireless connectivity, digital signage, and operational technology as assigned
• Respond to event-day technology issues quickly and professionally to minimize operational disruptions
• Assist with basic network, Wi-Fi, and telecommunications support under the direction of IT leadership
• Support network connectivity, switch port activation, cabling, and device deployment
• Troubleshoot wireless, LAN, and internet connectivity issues
• Assist with installation and maintenance of network and telecommunications equipment
• Maintain accurate inventory records for technology equipment and accessories
• Assist with deployment, collection, tracking, and replacement of IT equipment
• Organize and maintain technology storage areas and inventory records
• Support lifecycle management of computers, mobile devices, and event technology equipment
• Assist with coordination of third-party vendors supporting technology systems and events
• Support implementation of technology-related projects and operational initiatives
• Maintain documentation, procedures, and technical records
• Assist with equipment moves, installations, and facility technology projects
• Deliver excellent customer service to all users
• Maintain a positive and professional working relationship with coworkers, vendors, and customers
• Contribute to a safe, organized, and productive work environment
• Perform other duties and special projects as assigned

Requirements

• Associate degree in IT, Computer Science, Networking or related field
• 1-3 years of related work experience
• High level knowledge of applicable computer software and hardware
• Working knowledge of Microsoft Windows operating systems and Microsoft Office Applications
• Experience with desktop and laptop hardware, mobile devices, and peripherals
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, wireless networking)
• Strong troubleshooting and problem-solving skills
• Strong customer service and communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to lift up to 50 pounds and work in equipment rooms, under desks, catwalks, and other facility locations as needed
• Availability to work a flexible schedule including evenings, weekends, holidays, and event schedules

Preferred Qualifications

• CompTIA A+ or CompTIA Network+ certification
• Experience supporting live events, arenas, stadiums, convention centers, or entertainment venues
• Experience with Extreme networking equipment
• Experience supporting wireless network environments
• Experience with ticketing, point-of-sale, or event-related technology systems