Information Technology Support

Core Responsibilities

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.
• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.
• Maintain clear documentation and coordinate with IT vendors.

Training & User Support

• Train new staff on technology systems, software applications, and network access.
• Aid in new system implementations and upgrades.

Knowledge, Skills & Abilities

• Strong oral and written communication skills.
• Detail-oriented with excellent project and time management abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused, patient, and able to translate technical concepts clearly.
• Self-motivated and able to work independently or within a team.

Education & Experience

• High school diploma or equivalent (required).
• 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills.
• Experience working with various software applications preferred.
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune.
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable.

Qualifications

• Certifications (CompTIA A+, Network+, M365, CHTS) a plus.
• Valid driver’s license, reliable transportation, and proof of automobile insurance required.

Pay

Salary Range: $24.00 – $31.25