Information Technology Technical Support

About the role

The Information Technology Specialist supports Straticon's IT department and end users, ensuring the efficient and secure operation of hardware, software, networks, and mobile devices across offices and job sites.

Responsibilities

• New-hire and offboarding setup, including devices, software, and secure account access.
• Day-to-day help desk support for hardware, software, networks, and mobile devices.
• Asset tracking and inventory, ensuring all devices are registered, secured, and in compliance with company policies.
• IT infrastructure setup and maintenance across offices and job sites, including printers and other networked devices.
• Vendor coordination for hardware, software, and IT services.
• Design and implementation of IT security policies, procedures, and governance standards.
• Network, cloud, and endpoint security, including firewalls, VPNs, MFA, and access control models.
• Incident response, including breach detection, containment, and resolution.
• IT training sessions for staff, developed and delivered with the Employee Outreach Department.

Requirements

• Bachelor's degree or equivalent experience in Information Technology, Cybersecurity, or a related field preferred.
• In-depth knowledge of IT security principles, techniques, and best practices.
• Proficiency with network security tools such as firewalls, VPNs, and intrusion detection/prevention systems.
• Experience with cloud security, endpoint security, and secure configuration management.
• Strong understanding of encryption, multi-factor authentication (MFA), and access control models.
• Experience with incident management, including breach detection, containment, and resolution.
• Strong troubleshooting skills, with the ability to diagnose and resolve issues quickly.
• Excellent written and verbal communication skills, with the ability to explain technical solutions to non-technical users.
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

Qualifications

• Hands-on experience with IT security principles, techniques, and best practices.
• Experience with network security tools such as firewalls, VPNs, and intrusion detection/prevention systems.
• Experience with cloud security, endpoint security, and secure configuration management.
• Experience with incident management, including breach detection, containment, and resolution.
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

Skills

• Strong troubleshooting skills, with the ability to diagnose and resolve issues quickly.
• Excellent written and verbal communication skills, with the ability to explain technical solutions to non-technical users.
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

Benefits

• Competitive compensation based on experience.
• Comprehensive benefits package.
• Paid time off and professional development opportunities.
• Full-time, non-exempt position based in Deerfield Beach, with occasional travel to job sites as required.

Pay

Competitive compensation based on experience.

Schedule

Full-time, non-exempt position based in Deerfield Beach, with occasional travel to job sites as required.