IT Technical Support

Scope of Work

Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties and also work as purchasing admin for IT Team.

Tech Skills/Experiences Required

• Active Directory Server Management
• Google Workspace (Gmail, Google Drive & other related services)
• Experience with LAN/WAN networks
• Good knowledge of Microsoft Products
• Windows/MacOS/Linux will be considered as special

Job Description / Responsibilities

• Set up new users' accounts and profiles and deal with password issues
• Install and configure computer hardware, operating systems, and applications for internal IT and all users
• Monitor and maintain computer systems and networks for on-premise servers and all users
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults for all users
• Provide support, including procedural documentation and relevant reports
• Work as Purchasing Admin for IT Team (PR generating, Follow-up & Consolidation)
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Conduct electrical safety checks on computer equipment
• Report creation, monitor & update (Employee asset, PR & PO relation, Asset & License expiration for all users, etc)

Qualifications

• Bachelor's Degree in IT, System Engineer, Computer Science, or related fields
• 2 - 3 years of experience in IT Technical Support role
• Strong analytical and problem-solving skills
• Good communication skills, both written and verbal
• Excellent interpersonal skills