INFORMATION TECHNOLOGY SPECIALIST I

Job Description And Duties Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) healthcare providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities. The Division of Medi-Cal Fraud and Elder Abuse is looking for an Information Technology Specialist (ITS) I – this is an opportunity highly qualified applicants should not miss. Under the general direction of the Information Technology Manager (ITM) I, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), the incumbent acts as the full journey-level analyst, Client Support Specialist; and performs a variety of hands-on technical activities to support the endpoint devices, hardware, both client-side applications and cloud software as a solution (SaaS) utilized by DMFEA. Responsibilities May Include But Are Not Limited To Endpoint & Hardware Maintenance: Diagnose, repair, and deploy end-user hardware, including fixing broken laptops, displays, component replacements, and peripheral setup. System Imaging & Deployment: Configure and image division personal laptops using standardized enterprise deployment tools to ensure baseline compliance. Identity & Access Management: Manage user profiles, group memberships, and computer objects within Active Directory (AD)/Entra ID. Remote Support: Provide comprehensive tier-2 technical troubleshooting by remotely accessing user laptops to resolve operating system and application issues. Mobile Device Management (MDM): Set up, provision, and maintain government-issued iOS devices (iPhones/iPads) using MDM policies and security standards. Local Network (LAN) Support: Assist with local area network troubleshooting, including verifying physical network drops, patch cables, and basic connectivity issues. Procurement & SOW Assistance: Identify endpoint hardware and software purchasing needs, research technical specifications, and assist with drafting Statements of Work (SOWs) for vendor procurement. Application Troubleshooting: Act as the journey-level lead for troubleshooting and maintaining client-side functionality of the investigative case management tools as multiple productivity software solutions. You will find additional information about the job in the Duty Statement . Position Details Job Code #: JC-524649 Position #(s): 423-652-1402-001 Working Title INFORMATION TECHNOLOGY SPECIALIST I Classification INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A $7,163.00 - $9,599.00 B $7,864.00 - $10,537.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework Hybrid Job Type Permanent, Full Time Work Shift Day Work Week Monday - Friday Department Information This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section, Sacramento Regional Office. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Specialist I Examination and obtain list eligibility, please click the following link: Information Technology Specialist I Additional exams and information can be found at: https://oag.ca.gov/careers/exams . For more information about the department, please visit the Attorney General’s website at h ttps://www.oag.ca.gov/ For all questions regarding this job posting, please contact DMFEA_personnel@doj.ca.gov . Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR Please Note That The Information Technology Specialist I (ITS I) Classification Contains Multiple Salary Ranges. For Current State Employees And/or Those With Reinstatement Rights, Your Salary Will Be Determined In Accordance With All Applicable Laws, Rules, And Regulations. New-to-State Employees Will Be Given The Minimum Salary Range A, Unless You Meet Alternate Range Criteria 484 As Follows A: $6,513 - $8,729 B: $7,163 - $9,599 C: $7,864 - $10,537 Benefits of working for the State of California: Work-life balance 11 paid holidays Flexible paid leave options Consistent wage increases Pension retirement Job stability Health/Dental/Vision Insurance Public Service Loan Forgiveness (PSLF) and more!