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Jobs · Information Technology · Ohio

Information Technology Specialist I

Root Inc. · Columbus, OH · Today
Information TechnologyFull-time

About the role

Root is seeking an Information Technology Specialist I to join its team. This role supports various teams to ensure peak productivity and rapidly resolves a wide range of IT challenges. The ideal candidate should embrace automation to improve workflows and thrive in a fast-paced environment.

Responsibilities

  • Provide Level 1 support including hardware, imaging, and diagnostics.
  • Deliver technical assistance to end-users for client-side applications, with minimal supervision.
  • Identify, isolate, and resolve or escalate IT issues as appropriate.
  • Solve undocumented problems using experience, technical training, and research.
  • Avoidance of creating user guides and documentation to address frequent issues.
  • Utilize the enterprise ticketing system to manage and resolve issues for both local and remote users.
  • Proactively identify common issues, and create knowledge base entries for undocumented solutions.
  • Participate in hardware asset management tasks, including equipment setup, swaps, and returns.
  • Participate in a shared on-call rotation.

Requirements

  • 2+ years of experience working a Technical Support role in an office environment, specifically in an IT/help desk role.
  • Comfortable in supporting both Mac and PC platforms; including imaging, troubleshooting, and independently resolving technical issues remotely.
  • Knowledge of working with enterprise ticketing systems.
  • Familiarity with enterprise tools to manage Windows and Apple ecosystems.
  • Ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Comfortable navigating ambiguity and adapting to change quickly.

Qualifications

The ideal candidate should be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy.

Skills

  • Technical Support Role Experience
  • Support Both Mac and PC Platforms
  • Enterprise Ticketing Systems Familiarity
  • Windows and Apple Ecosystems Management
  • Fast-Paced Environment Adaptability
  • Communication Skills
  • Navigating Ambiguity and Change

Benefits

While Root is a "work where it works best" company, this position is required to work onsite at our headquarters in Columbus, OH.

Pay

$61,800 - $70,000 (Bonus and LTI Eligible)

Schedule

This position requires working onsite at Root's headquarters in Columbus, OH.

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