Information Technology Specialist (CUSTSPT) NF-03.

About the role

Supports Information Technology (IT) needs for dynamic environments including McCoy’s Community Center, Marketing, Outdoor Recreation, Fitness Center, Sportsman’s Range, Bowling Center, Campground, and Ski Area. Installs, configures, troubleshoots, and maintains system hardware and software. Delivers timely and effective assistance to end-users to ensure seamless functionality of Morale Welfare and Recreation (MWR) systems. Responds to service requests, documents support actions, analyzes basic technical facts, and determines appropriate methods for problem resolution using established IT practices, procedures, and policies.

Responsibilities

• Provides user assistance and introductory support for tools including SharePoint, PowerAutomate, Power BI, and other enterprise applications.
• Leverages these technologies in alignment with the growing emphasis on modern digital workflows.
• Assists with conducting basic user training to improve technology proficiency across MWR.
• Contributes to knowledge-sharing and documentation to enhance team capabilities.
• Follows established cybersecurity and information protection policies in daily work, promoting secure handling of data, accounts, systems, and equipment.
• Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR215-3, para 2 to include a Tier 1 background investigation.
• Driver's License required to operate government vehicle when performing service calls.
• Duties may involve working both indoors and outdoors (managing electronic message boards).
• Business operations are Monday–Friday but are subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.

Qualifications

• Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following:

• Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in:
  • Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments;
  • Communicating factual and procedural information clearly, orally and in writing;
  • Gathering and analyzing facts and drawing conclusions;
  • Data storage, software applications and networking.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• Possess or actively pursuing a Security+ certification or equivalent.
• Work experience or formal training with Microsoft 365 collaboration tools to include SharePoint, Teams, PowerAutomate, or Power BI.
• Experience working with RecTrac, Child and Youth Management System (CYMS), or similar point-of-sale system.
• Experience identifying, evaluating, and implementing modern technologies or digital tools to improve workflows, streamline business processes, or enhance operational efficiency.