Information Technology Specialist

Qualifications

• Associate's or Bachelor's degree in related field
• At least 1-2 years of IT experience with the ability to work independently
• Familiarity with common computer systems and software’s i.e., Mac OS X, Microsoft Windows, iOS, Android
• Ability to provide instructions to end users on how to resolve technological issues
• Strong problem-solving skills related to technology and common computer issues
• Understanding of Basic Computer Networking Principles
• Basic Knowledge of Windows Domains, Active Directory, and Firewalls
• Able to adapt and learn new software systems quickly on the job
• Strong communication skills
• Some weekends required

Responsibilities

• Provide support to our staff in our many veterinary hospital locations
• Work directly with the Director of Technology to troubleshoot and resolve a wide range of technological issues
• Install PC’s and computer related equipment (Monitors, Network Switches, etc.)
• Record logs of work done and the resolution into specified support queueing system
• Preform remote and in-person diagnostics and repair software and hardware related computer issues
• Troubleshoot network related issues for wireless and wired networks
• Assist with updating and preparation of PC’s for installation
• Repair and replace computer and server hardware
• Aid with IT inventory tracking through auditing and data entry
• Train end users on proper use of technologies such as Microsoft Windows, Microsoft Office, Basecamp, and other related technologies to their individual clinics
• Perform other job-related duties as assigned